Learn how to enable spell checking on your browser. Substandard assessment forms will not be accepted and will be returned to you for adjustments. Q: Should I keep my paperwork or send to you? A: Unless otherwise instructed, you should keep any paperwork for sixty days in case of any queries, and then destroy it. Q: What do I do with my receipt s? A: You should always keep your receipts safely for sixty days. For some projects we reimburse expenses so we may ask you to upload a copy of your receipt to the assessment form.
Q: How much will I get paid? A: The payment will depend on the length and complexity of the assignment. The fee will be stated in the details of the assignment. Sometimes we will ask you to make a purchase as part of the assignment, in which case we often reimburse you for the cost. Q: Will I be able to claim back travel expenses? Q: If I have to make a purchase, can I keep it? A: This depends on the assignment, sometimes you can keep your purchase, sometimes you will have to return it either to us or the client.
Check your Shopper Brief for clarification if you are unsure. Q: How will I be paid? A: You can choose to be paid via PayPal or straight into your bank account — this is up to you. Make sure the Extended Profile banking section is complete and correct. Q: When will I be paid? A: We normally make payment within 28 days of completion of the assignment and receipt of all required media uploads.
Please ensure that your bank details are correct on your Extended profile. To see whether you've been paid for a completed assignment:. Log in here , click on My Settings then Pay History it might take a few minutes to load.
If the text in these 4 columns is green, you should find the amount has been paid to you via BACS or PayPal depending on the method you have chosen.
The Date of Review column is when we processed the payment, so please allow a few days for it to appear in your account. You can click to sort alphabetically or numerically on any of these columns.
You can also right-click to filter. If the list is quite long, please be aware that it may go onto a number of different pages which you can flick between if you scroll to the bottom. If you see any blanks in the last 9 columns, don't worry as these are assignments that we've archived on our system.
Please check your bank statements if you believe that you have not been paid for any of these. A: As a mystery shopper you are classed as self-employed and are responsible for declaring your earnings. Q: How many hours will I work a week?
A: This depends entirely on our clients and their current requirements, and what assignments you chose to undertake. Q: How do I become a shopper? A: Click here and complete the fields as requested. You can then check the Available Assignments page for mystery shops near you. Q: Why do you ask for so much personal information? A: Clients can be very specific in their requirements.
They might need someone of a certain height or who drive a specific type of car. Q: Is my personal information shared with a third party? A: No, absolutely not.
The information you give is for us to select the right mystery shopper for the right assignment. Q: Why do you want my bank details? A: We ask for your payment information Sort Code, Bank Account Number OR PayPal email address for example only so that we can process your payments for any successfully completed assignments quickly and without having to request this information from you after you have completed an assignment.
The information that we request can only be used to put money into your account — no money can be taken from you, nor do we ever share this information with any third party companies. Please ensure that your payment information is correct and kept up to date as these are details that we will use to pay you.
We cannot retrieve payments if incorrect details are entered here. Any incorrect or incomplete payment information will cause a delay in processing your payment. Q: I forgot my password, what should I do? A: Click on the Forgot Password link on the login page and follow the instructions. Q: Forgot your password? A: Simply click on the Forgot Password link on the login page. Q: Locked yourself out of your account?
A: Email Shopper. Support mystery-shoppers. A: When registering with us, by default you are subscribing to our automated, manually generated and newsletter emails. Our newsletter has prize draws, articles and hints and tips that you might like to know about. You can choose to unsubscribe from emails by logging in and changing your notification settings or following the unsubscribe link at the bottom of the emails.
Q: Unsure how to check for assignments? A: Log in, and click on Available Assignments on the left-hand side of the page. Submit Cancel. Top Answer. Answered July 09 Mystery Shopping is a part-time job that provides a supplementary income for many people as they are paid only after completing it. The job in question can function similarly to a contracted lost prevention agent, visiting different establishments on rotation and often receiving payment from an agency.
However, some positions are offered directly by companies who are continuously seeking to improve their customer service experience, hence why some Mystery Shoppers may find themselves part of the regular staff and payroll. While on the job, Mystery Shoppers will need to take all necessary steps not to draw any unwanted attention.
A recognizable Mystery Shopper will be unable to complete their duties as assigned by their employers, such as making specific purchases and "quizzing" sales staff about their approach and product knowledge. Plus, to glean the information they need to report back to employers, they must prepare the right questions and resources to navigate the encounter to produce as much valuable information as possible.
Roles and Responsibilities of a Mystery Shopper Visiting retailers and other similar establishments to evaluate the overall shopping experience while remaining discreet and pretending to be a regular customer is the one overarching role that Mystery Shoppers are responsible for achieving. Here's a non-exhaustive list of other everyday tasks Mystery Shoppers are required to complete.
Visiting retailers and other similar establishments regularly to evaluate the overall shopping experience. Once a company approves your application, you often choose an assignment on their website to complete and follow the instructions given.
Consider earning a certification through the MSPA to be a more marketable candidate for employers. The MSPA offers two certificates: a silver one that you can complete online and a gold one that you can complete by attending a one-day workshop.
Companies often pay shoppers by assignment, rather than hourly, and pay often depends on the difficulty of the assignment. Other times, companies don't pay shoppers but reimburse them for their expenses or allow them to keep the item they bought. Reimbursements often take between 30 and 90 days to receive, so ensure you have money before an assignment to purchase the required item.
Some skills that can help you be a successful mystery shopper include:. Related: 11 Steps for Staying Self-Motivated. Mystery shoppers often complete their assignments in retail stores and other service establishments. Companies that employ mystery shoppers may also include:. Usually, a shopper receives reimbursement for their purchases and can keep the product or service they purchased. Those reviewing restaurants may receive a free meal but also may not receive payment for their assignment.
Please note that none of the companies mentioned in this article are affiliated with Indeed. Find jobs. Company reviews. Find salaries. Upload your resume. The Mystery Shopping Providers Association offers two levels of certification for shopper for a small fee:. There are many scam companies that offer certification for a fee — be sure to check them out thoroughly before paying for certification and ask what companies accept their certification. Actively scan device characteristics for identification.
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