My daughter is very pleased with her dress as well and will definitely wear it in the future. Tip for consumers: Know that shipping time is after product is made apparently even standard sizes are made only after orders are received not from date of order. You need to plan ahead but to me well worth it.
Products used: 2 handbags, 2 dresses, 4 masks, jewelry. I have ordered a total if 3 gowns from here for mother of the bride. The first 2 were way too small even though they were my usual sizes.
I sent back with enclosed labels and put in tracking numbers that usps gave. They are lost! Usps said they got to China but jjs said they never received them. I stupidly ordered a 3rd gown in a even larger size and it had a broken zipper. I sent that back too. Thanks for your feedback. We have double checked your order and the return tracking number.
The tracking number showed the packages were delivered to agent but the data did not update on our system. We have asked our related department to check the issue.
Considering your shopping experience, we will process the refund within hours. We apologize again for the trouble and inconvenience caused. All I wanted was an exchange on some shoes. Their size guide is nonsense the inch measurement does not equal the US, UK or international size. Each conflicts with the other! I got someone to create a ticket, and they were very helpful Then they just shut down and have not responded to my 3 emails and 2 chat replies.
Maybe they're incompetent. Maybe it's a scam. Either way, I really regret placing my order and it's been stressful to deal with them.
Edited to say: they are lying in their response to me below. Just got off the phone with UPS and the order was signed for by someone on their end. My tracking shows the same thing. This is just terrible customer service.
If half the reviews are saying there are significant issues with returns and refunds A good company would see this as an opportunity to clean up its online reputation and become joyful to deal with. Instead they just reply trying to make things their customers' fault.
Der customer, Thank you for your feedback. All the items on our website has its own size chart. So we highly suggest our customer checking the size chart first before ordering.
We do apologize but after checking for you, we still haven't receive your order. Our customer service department has asked for further information to help. Please kindly check the email we sent and give us a quick reply. Looking forward to hearing from you soon. Bought dress and returned the ff day and email the proof. I emailed again the proof fr canada post tracking that they received it april 19 and now May 12 they did not email me back and haven't received the refund yet.
Upon writing this, i got email fr them at around MT may 12, asking for order no after 2 follow ups. They are not true to their promise that refund will take to days once they received the item! We received your complaint and we are really sorry to bring you all the unhappy experience. I was very scared to order my dress online but was left with little options in the midst of a pandemic. I was very impressed with JJsHouse. I paid the extra 20 to put in my measurements and they even asked me to send in my arm size to make sure everything fit.
The dress showed up on time, delivered by DHL, they sent me notifications and I made sure someone had to sign for it. The dress was exactly what I ordered and I'm very happy. Thank you again for your support! If you need any further assistance, please contact us.
I recommend no one to buy any dress from here, it is really a big scam going on in here, you will never get your money back. It's been more than 2 months I initiated my refund for my return and I am regularly following up for my money back, but always I get the same answer - We will mail you in 24 hours, but I never get any email back.
I am really very annoyed of it. In case you don't refund the money back I am going to hire a lawyer get you guys sued. Tip for consumers: Never ever order anything from here. Don't buy clothes from here, they will never respond to you, in case you want to return the article. Their return service is horrible. I bought a wedding dress from here and it has a bad quality lace, which was coming out of the dress and was not properly attached.
Also when I tried it had a sweat smell where you can guess that it was not washed and was been tried by many customers. I am trying to contact the service by writing emails, submitting the request, and trying for several hours in the live chat window but no response. I am really disappointed and annoyed.
I want to return the dress and want my money back! I saw this one dress worn by Lisa from Blackpink and I found it on this site. It looks absolutely stunning and fits like a glove. I love the detailing and the quality. This dress looks like it will last for a while. The shipping did take a while about 2. Received today!
Very nice dress! I added a belt and it looks beautiful! Would recommend! Thank you JJ house. It was worth the wait! From start to finish it was a great experience. Easy to order. Everything arrived on time. The evening dress was made exactly to the measurements they said.
The quality if very good and not shabbily made as in some comments. I will not be hesitating at buying my wedding dress off here and I advise others who read the reviews on here to step forward and do so aswell.
A good job all round. Ordered a dress on 23rd April. Ordered wrong size and put in address wrong, tried contacting them by phone, it obviously rings Hong Kong. They clearly don't like refunding, sorry don't trust this sight, I would like my money back. Thank you for your email. Due the the time difference, email is a good choice for both of us.
We have changed the address and size as required. Please contact us if you need any further help. Ordered a standard size The dress was way off on measurements for a 'standard' size--all you have to do is measure it yourself with a dress tape to see the discrepancies.
Poor quality--very cheap construction. Site photos are very deceiving. Out over bucks but that's what I get for ordering from this company. Lastly, their advertising says 'from the UK'.
Buyer beware. Dear Pamela H. We are sorry to hear that you are not happy with the shopping experience with us. We do apologize but we have made the item according to our size chart strictly and normally speaking the situation will not happen.
Also we do apologize that you are not satisfied with the quality of the item received, could you please kindly send us some pictures of the item received and then we can improve better. Also our company is an international company, our warehouse is all around the world.
We never said that we are a UK company. Please kindly check the email we sent for detailed information and then we can help further. The extra fee for custom measurements is considerably low compared to having all the alterations done by a third party.
Their prices, quality, and customer service are top notch! Processing time is lightning fast too! I received my 3 gowns 2 were custom sizing in just a couple of weeks! I did pay for expedited shipping but they more than exceeded my expectations. Thank you so much for a super smooth transaction, Jjshouse!
My wedding dress satin bag favors and cake set arrived today It took 3 extra weeks due to covid I was panicked reading reviews but I am so happy I trusted them and waited for them. I can not wait to show my dress off! The savings i received ordering at Jjhouse made it worth the wait. It's bridal store quality. I bought two dresses to try on during the pandemic. While they are admittedly nice dresses, they weren't the fit or the color that I wanted so I have been attempting to return them.
After numerous emails, I sometimes get "please indicate the problem" which I do and then no response until a few emails later saying " please indicate the problem". It is circular and I do not think they have any intention to follow their published return policy. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case? You can reply here directly. At first We had a hard time finding a gown that fits on our budget and her Size but many thanks to JJs!
Made our dream come true! Thankyou so much! Tip for consumers: You can customize the size of your order. Also, they sew bra cups into their garments not taking into account that all body types are different.
I had 4 breasts in that dress. Also, the hem for the lining was straight, the top layer was handkerchief chiffon, creating an ugly silhouette. Tip for consumers: I wish they had the correct return prices on their website and that the buyer is responsible for the shipping.
Products used: Ordered a dress, had to send back. Dear Jennifer B, Thank you for your feedback. For the built-in bra, if you don't like it, you can inform us to remove it. Please kindly understand that the original shipping fee has been paid to the logistic company already once shipping out, so when we issued the refund, the shipping fee will not be issued.
But considering your shopping experience, we will cover your loss. I have bought my second Mother of the Bride outfits from Jjshouse. Their products are excellent. My recent purchase was a special offer, meaning it's non refundable and might have a slight imperfection. Their Customer Service is equally splendid. Yes it took 3 weeks to arrive, but that's okay as I allowed enough time.
Would buy again from this site. Thank you for your kind review. Your affirmation is our greatest encouragement, and please kindly understand that almost all the items on our website are made to order, so it will take 15 - 18 days to prepare the order. I'm absolutely delighted with the materials, colour, quality packaging, sizes of bouquets and shoes I showed my parents the flowers today and my dad wants to buy some just for in his house! Have promised to email him the link.
They took a few weeks to arrive, but Ivm not getting married until Sept so still plenty of time to spare. I'm now looking at ordering more from them wedding favours now that I know they are such good quality and value for money I do highly recommend Tip for consumers: Order in plenty of time. Was not charged extra import fees. They basically took a dress too large for my frame and cut the h an inch above my ankles.
So with shoes, it's 3" too short. The waist was not lifted so it looks ridiculous. I would never shop here. Please be assured that the dress is made according to the measurements provided strictly, otherewise we will not send it to you.
Before my I placed my order I contacted the customer service to ask them about the return process and EDD. They answered every question in 10 mins.
The lady in the chat seemed very reliable, so I placed my order. And it arrived 5 days earlier! I wear a size 4. I ordered a size 10! The dress still didn't fit. Believe the bad reviews!
You have been warned. Hi there, this is Veronica from jjshouse. Please rest assured that our company is legal and formal. You may refer to the following facts: 1. As one of the leading online retailers, we send our dresses and other products all over the world. You can pay for your order via PayPal and your payment will be safeguarded.
After placing your order, you can always check the order status on our site. Once it is shipped, you will get a confirmation email including a tracking number. As a legal and formal company, we have our own Facebook. In addition, many customers have purchased from us and left us good reviews. You may also go to "About us" and "Testimonials" for further information.
We are glad to offer you more information. Sizing can be a hit and miss. I did order a custom size but still came large fit. But in general, I am quite satisfied with the brand and would likely to consider them again for clothing needs in the future.
Don't buy from JJshouse. The site does not say that the dresses are being made internationally, in China. So, the dresses are made there, shipped DHL, and if anything goes wrong, they a It took 4 weeks to get a flowergirl dress, and the tulle inside the dress was longer than the satin. I got on my hands and knees and tried to cut the toole to make it work. I ordered items 3 veils because I wasn't sure which one would look best with my dress that were all listed as ship within 24 hours, and shipping time is 3 to 8 days.
Payment was processed the same The original estimated delivery date was well before my wedding. At some point the estimated delivery date was updated to after my wedding, after I placed the order.
Spend the extra money, and just get a veil where you buy your dress, or make your own. Great service! Really helpful when we needed to exchange dresses and the dresses as promised were great quality!
Kyi, Oo The dress is delivered quite fast and sewing is fine. However the colour i ordered was Ivory but received White. I have checked with everyone and even compared with the other Ivory color wedding dress and it is obviously white. So I re Since it is for once in my life time event, i would like to get the color that matched with my skin tone.
The customer service is good just that the color they considered as Ivory is a bit disappointing. They have the worse customer service I have ever experienced. I sent it back for a refund. I have been getting automatic generated emails back for the status of my refund. The date received ch Finally on April 20th it said it made it to the warehouse but is not in their system yet.
It is now 9 days later and still cannot give me a update. I paid through PayPal and you are supposed to receive your refund instantly but I guess that's not the truth. The quality is exceptional and similar to what you see in bridal salons but for a quarter of the price.
They do custom sizing as well and the shipping is fairly fast. I have never experienced such poor customer service in my life. The original dresses I ordered through a different company weren't going to work. I found this site and they ha I ordered three dresses on 8 March to be sent to two different addresses. One of the dresses arrived quickly and it was a decent dress. The other two dresses had a 23 March shipment date. I never received a shipment notice and the site has shown my order as "processing" ever since.
I have emailed for help about a dozen times and have yet to receive a response. I have no idea where the dresses are or if I'll receive them in time for our 1 May wedding. I had to quickly order additional dresses from another company, I'll never use this company again because I have no idea what the status of the dresses from JJ's House is. I cannot understand why they will not respond to my inquiries.
I email them about every 48 hours because their site states they need 24 hours to respond to emails. Do yourself a favor, use a different company. I regret not reading reviews of this company before placing my order. I cant give any stars. Ordered a mother of the bride dress Dress came and the zipper detached from dress, the lace was popping off, the diamond accent on the side was coming off, loose strings everywhere, just poor quality.
Now jjshouse is playing the" cant find my returned dress" game. I plan to sue. Best customer service who helps out in a very fast way. The product was high-quality and only needed a hem. Shipping was fast and they keep you updated every step of the way.
JJ's House has terrible customer service. I ordered 5 color swatches and received two. I have been trying to obtain the other 3 for a month and a half. They require me to send pictures of the problem. I cannot send pictures of a product tha Terribly frustrated and would not recommend this company.
Bought a dress as the grandmother of the groom. Need to return it because it was to big. Still waiting on the return label before reorder. Would like it resolved this week!!!
I have been trying to get in touch with this web cite I have emailed and done the "chat" and I have not been able to get anything. If I do not hear from them I will report them to my bank as fraud.
This is a great website. Don't be nervous - read TrustPilot reviews, make sure you're happy - but I can honestly say the dresses are beautiful, arrive vaccuum packed, and are stunning quality and a great price. With so many dress shops shut, th Easy returns and great communication from them.
Bought a dress March 1, Paid for expedited shipping. Log in today to find out where this order is and this order is still processing and has not been shipped.
Avoid this company if you need anything in a I contacted their online chat, and all they can do for you is issue a ticket for your situation which will take hrs to get a response back to your email address on file.
Beautiful dress and great quality! A bit more sequence than I had expected but I love it! I ordered multiple bridesmaid dresses and also ordered masks in the same order. I got the masks delivered but never even saw the dresses.
They never showed up. Then, because they were late I checked the tracking info and had to go to the post o Awful customer service. Honestly I was not expecting such great service, quality of products, prompt delivery, quick replies and solutions. Fantastic service overall. Great company! Very friendly. I custom ordered my dress. What a gem this website is! Easy to navigate, lots of choice, fantastic prices. I was a little sceptical when I chose my wedding dress but am so very happy with it.
Really good quality, true to size and such a good price. Prompt delivery too an Great all round service! Really good quality dresses. Received my dress in 3 weeks and it absolutely beautiful! True to size and great quality.
Jjs House is unreliable and poor quality. Size charts, photos, colors, and overall measurements are off. Return prices and shipping are outrageous. Please, save you money and shop elsewhere for b Dear customer, we are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Look forwa JJ's House has great quality items at a super great price! They will fix any problems you have to your satisfaction. The only negative thing I can say is the shipping charges are outrageous. Other than that, 5 stars!! Received the dress on time.. The quality was as advertised. Would use them again. The shipping was quick too JJ is very determined for their customer satisfaction and their products are fairly priced. JJs house is brill for finding lovely dresses at reasonable prices - shipping costs are more than expected and non refundable for returns.
JJs house have been amazing! They have been nothing but helpful via email and the chat! We orderd 3 dresses for our flower girls and they are beautiful! So happy with them.
We only had to wait 3 weeks, so it was just as the side said. My dress came quickly, is comfortable and beautiful, and fit perfectly! Bride here. I am in tears. They obviously don't care and they produce a poor product.
I didn't see that you can have an account as a bride to let them know that you are ordering as I found out the hard way that can't add one after the fact or in the middle of each girl ordering so that was my first upset. I tried to make contact before my first dress ever arrived. Then, each dress arrived with a poor fitting bust and a slip that was too tight. My first bridesmaid didn't tell me hers had arrived, so I didn't even know it didn't fit. I sucked it up as her own fault and we would just roll with it and try to make it work by letting it out and having a very expensive remake for the bust From a size 3 to a size 24 I have 5 dresses that are NOT as advertised.
The first and second dress we chose to write off as fixable and we chose to alter them, but I also chose to contact them directly a second time to let them know there must be a pattern issue because each bust on every dress was arriving with straps that fell of the shoulders in such a way that 'length' was NOT the only issue. When laying flat the straps would fall horizontally well beyond each girls shoulders direction by over 6 inches.
The height of the straps had a width that was wider than any other part of the dress. You'd have to have a shoulder deformity that didn't fit the rest of your body for it to work.
And now all my girls had ordered one and one had been altered already and the other was well beyond the couple of days return date. Fixing a bust is NOT a normal alteration. Most seamstresses won't touch that kind of work; They stick to hems and straps. That's it. Everything else is a re-design and they don't do that. Then tonight, one of the dresses got a kiss from a dog. It was just a little drool and for the few weeks we have had it its been in a bag to protect it from JUST this situation but It's professional spot clean only.
Dry cleaners won't touch it. This wouldn't happen with a dress from David's Bridal. I've never heard of a dress you can't use water on. Might as well be made of paper. Dear customer, Thank you for your feedback. We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue t You can reply here directly.
Thank you for your cooperation in advance. Hope to hear from you soon. JJ's House was a vendor that I found online when I was looking for my wedding dress.
I ordered my dress and a few other things for my wedding and was very happy with the dress and other items. JJ's House has a lot of nice options for bridesmaid dresses. The website can be a little wonky at times but my bridesmaids and I are very happy with the dresses we ordered from them. Ordered my wedding gown from jjs house beautiful and simple and fits perfectly Definitely five stars and highly recommended.
I was skeptical with online ordering but it worked out great! The product came custom sized and fit like a charm. I would order again, and will! My wedding gown and veil are very nice. I ordered facemasks and that seems to be a problem with getting them.
I still have not received them. Jjs house has an incredible selection of dresses, shoes and accessories. My daughter was a flower girl and we got her dress from here and we're so impressed with the quality and detail!
We are now getting her flower girl dress for 2 more wed Honestly I'd buy them all here but I'm running out of money bc we have 7 weddings coming up! Our bridesmaids dresses for my sisters wedding are from here and I cannot wait to try it on. I would definitely recommend jjs house I I bought this dress for my reception and I love it. I did have to cut the padding out for my chest to fit better, and now it fits perfectly and beautifully.
No alterations needed! I was sincerely blown away by the timing of the arrival of everything. When I first ordered the various swatches to check their quality and colour, I was impressed by the speed in which they arrived.
The swatches had a range of various materia This was great since in the descriptions of the dresses, the materials used are placed there. Since I know some materials could be rough in the skin, or some lace could be really itchy for m, I was able to decipher which materials would be best for me and by extension which dresses.
I finally chose my dress and deliberation which my little "Dress shopping Crew" and bought my dress. I was sooooo nervous about its arrival.
It came in a smaller box than I had imagined because I bought my veil from there as well,amongst some other things. However, nothing was squeezed at all.
I did wish the dress had a garnent bag instead of plastic, but I digress. Unfortunately I had to wait about two weeks before I could try it as my FH was home under quarantine and that was nerve racking. My FMIL and I we managed to check the quality of everything and saw how great it was made and how amazing the material felt. Oh how I love my dress. I ordered 12 when I should have ordered a 10 according to the chart they have,since am still shedding a few pounds.
As the saying goes, "too big is a fit" so I will have that altered accordingly. It feels really great in the skin and there were no loose threads or anything. The veil exceeded my expectation for the price. It is super long and super beautiful and the tulle is so soft, nothing itchy. I loveeeeee everything about it. I pray Covid gives us a chance to fly for our destination wedding, because I am so eager and excited to wear everything on my wedding day.
Jjshouse, you did exceedingly well. I would definitely shop there again and again and again. To future brides like myself, if you see a dress you like on Jjshouse, check the reviews. If the reviews aren't there speak with their customer service representatives. They always answer your questions efficiently. I would definitely recommend Jjshouse for all future brides, it's a beautiful and way more affordable option. Bought my veil and headpiece from jj's house and loved them!
They were beautiful, great quality and price! They shipped and arrived quickly as well! Definitely recommend their website. The knots is big help for all the couples getting married soon or in the future.. If you want a fast transaction and to order all your bridesmaids dresses together, think again! I have been back and forth with the company for 2 weeks.
I think this is absolutely ridiculous and too much info to provide, but have sent the photos with all info requested. This is beyond frustrating as any bride can imagine, you expect the process to go smoother than this and not to have to email their customer service everyday for updates on your order. If you're looking for a hassle-free transaction and fast production of your dresses this is not the company for you. We do apologize but the information is asked by our local bank to verify the order with you.
To ensure it is the card owner who has placed the order, we need to match the card and your personal inf It is a way to protect our customer's rights. Your understanding will be appreciated. Please be assured that we are preparing your order as soon as possible now. We will send the order immediately once finished.
If you have any further question, please feel free to contact us again. Loved my dress! Ordered a size bigger and had it altered to fit! Perfectly as described. Very well made and good material. They have a lot of colors and styles to choose from. My bridesmaids love the dresses from JJ's House. They looked at dresses from different sites but at the end they liked the dresses from here best. All the dresses are very well made and high The prices are not too expensive, though you have to pay extra for shipping which I wish they have free shipping if buy more but overall I am really happy with the quality and I think it's worth it.
Customer service responds quickly and is very helpful. If you are looking for bridesmaid's dresses, try them out! I am so happy with this shop! The veil I ordered was more beautiful than I could have imagined. It looks just like the pictures. I was also very surprised about how quickly I got my package. It arrived a few days before then it was supposed to Would recommend any bride to check them out! I love my dress and it came earlier than I expected. Also it was made very well and I was very nervous about that due to ordering online and not being able to try anything on.
I would give them 5 stars if only they didn't fold up the dress in a I ordered my wedding dress, hair vine and robe from JJs house. They are all excellent quality!
The dress fits my hips well, Regardless, I am happy with my purchase! Got flower girl dresses and bridemaid dresses. All came in looking gorgeous!!!! Seeing my daughters in these dresses brought tears to my eyes. Photos dont do it justice. Love them. I ordered my wedding dress as well as the bridal party dresses from JJ's House.
The dresses was beautiful as well as fit well. True to size. I had to return the flower girl's dress for a larger size and they were super helpful. With the various lockdowns all over the UK, I decided getting my bridesmaid dresses online would be the best solution. JJS house has a superb range of dresses for flower girls, junior and adult bridesmaids and offer every colour fabric you can The dresses are really fantastic quality too - particularly for the price - so it was a huge relief when they arrived.
The shipping was great too and true to time. I would not hesitate to recommend this site: a massive godsend, particularly when planning a wedding during a pandemic! I was amazed at the absolute quality that JJs house offered. Truly stunning. I was skeptical about ordering a Mother of the Bride dress online, but it was worth it. The original dress was beautiful and well made.
I ended up sending it That particular style was then discontinued. I bought a similar dress in a better color.
0コメント