Learn more about our signature confirmation requirements. If the seller is responsible for the return shipping costs, they'll let you know how they want the item to be sent back to them. The seller may contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping.
If you choose to use your own carrier, we recommend using a tracked service. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item.
Skip to main content. Enter the key words you want to ask for help. A dialogue will open as you type your search terms.
Enter your search term to display live search results. Use TAB key to navigate results. Before you can send an item back to the seller, you'll need to start a return.
Return postage costs when you use an eBay label When you're responsible for return postage costs and using an eBay postage label, we deduct the amount from your refund. Examples of alternative postage arrangements Posting a return with insurance or compensation: Postage insurance or compensation may be available on eBay return labels.
If you or the seller prefers that an item be returned with insurance, check the options when printing an eBay postage label, or purchase your own return postage with insurance Returning multiple packages: For each return requested through My eBay, we generally provide one return postage label. If you need multiple return postage labels to send multiple packages back to the seller, contact the seller to make alternative postage arrangements for the packages The item was originally delivered by freight or collected in person: When the seller is responsible for return postage costs and you need to make alternative postage arrangements, contact them to agree on the service and cost before sending the item.
You can follow your package online all the way to your shipping address when the seller uploads tracking information. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund.
If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Sellers can continue to control the efficiency of the returns process by creating rules in Return Preferences to automatically approve returns or send immediate refunds without requiring the buyer to send the item back. To qualify for automatic acceptance, return requests must meet all of these criteria: Requests meet your listing returns policy The return is domestic and will be shipped within the US The return is not an exchange or replacement request As a reminder, if you require a Return Merchandise Authorization RMA number per settings in your Return Preferences , we will ask you to provide the RMA number before the buyer can send the item back to you.
Returns policies that meet buyers' expectations We strive to deliver a returns experience that is consistent and competitive with a modern marketplace. You may choose to offer: No returns accepted day buyer-paid returns day free returns day buyer-paid returns day free returns. Returns Calculator When you move to free returns, use this calculator to estimate how much you might add to each item you sell to compensate for the cost of returns. Provide from last 90 days: Lookup Transactions here.
Total cost of return shipping. Simplify customer service eBay automates some steps—like return acceptance when your policy permits returns due to buyer's remorse.
Click the tabs below to learn more about customizing and optimizing returns. Choose when to give immediate refunds Partial refund option Enjoy automatic acceptance Offer replacements and exchanges. Choose when to give immediate refunds Choose when to give immediate refunds For instance, maybe you want to always offer immediate refunds for clothes that don't fit— create return rules to let that happen.
Partial refund option You can offer a partial refund if a returned item is damaged, missing parts, or otherwise not in the same condition as when you shipped it.
Enjoy automatic acceptance Automatic acceptance of returns simplifies the returns process. You can even allow the buyer to keep the original item in cases when you don't want it back. Have a question about Service Metrics? For more information about service metrics and peer benchmarks. Click here. Keep returns to a minimum Maybe it wasn't their size. Returns best practices Prevent "item not as described" requests Prevent "item not received" requests.
Returns best practices Ensure your products match accurate item description and clear photos. Remove products with high rates of manufacturing flaws from your inventory. Make sure you aren't sending the wrong items. Use checklists for items with many parts, or for multiple items in a combined shipment to avoid missing pieces. Package items securely to prevent damage in shipment.
Check returned items carefully before issuing a refund. Issue refunds quickly—preferably within 2 days of receiving a return. Ask eBay to help you resolve an issue. Keep a valid return address on file, and manage multiple addresses through your preferences. Reduce the number of items that arrive damaged Improve your packaging to prevent damage in shipment. Inspect refurbished and used items more closely for hidden defects and damage. Call these out clearly in your listing description and photos.
Reduce the number of items that don't work or are defective Ensure new items are described accurately, sealed, and are in their original packaging. Make sure you aren't missing parts Inspect packages more closely to ensure all items ordered are included and correct.
Check open box items to ensure all components are present and function as expected. Use checklists for items with many parts, or for multiple items in a combined shipment.
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